Privacy Policy
At Vivaya Health, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and online forms. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By accessing or using the Vivaya Health website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
Personal Information
When you voluntarily provide information through our website, contact forms, appointment requests, newsletter subscriptions, or other services, we may collect:
- Full name
- Email address
- Phone number
- Mailing or billing address
- Date of birth, where required
- Information submitted through forms or inquiries
- Appointment or service-related information
- Any other information you choose to provide
Health-Related Information
If you provide information relating to your health, medical history, symptoms, treatments, or healthcare needs through our website or online forms, we may process that information only for the purposes for which it was provided and as permitted by applicable law.
Please do not submit highly sensitive medical information through a general website contact form unless Vivaya Health specifically instructs you to do so.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website usage and interaction information
How We Use Your Information
Vivaya Health may use the information we collect to:
- Respond to your questions and inquiries
- Process appointment or service requests
- Provide and manage our services
- Communicate with you regarding your requests
- Improve our website, services, and user experience
- Send administrative or service-related communications
- Send newsletters or promotional communications where permitted
- Maintain website security and prevent fraud or misuse
- Comply with applicable legal and regulatory requirements
We will not use sensitive health information for purposes that are inconsistent with the information provided or applicable privacy requirements.
Cookies and Tracking Technologies
Vivaya Health may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.
These technologies may help us:
- Remember website preferences
- Understand how visitors use our website
- Improve website performance
- Measure website traffic
- Understand the effectiveness of our marketing
- Use website content for unauthorized commercial purposes.
Some third-party analytics or advertising technologies may collect information about your interactions with our website. Because health-related browsing activity can potentially reveal sensitive information, Vivaya Health will configure tracking technologies in accordance with applicable privacy requirements and our actual data practices.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Share Information
Vivaya Health does not sell your personal information.
We may share information with trusted third-party service providers when reasonably necessary to operate our website or provide requested services. These providers may include:
- Website hosting providers
- Website maintenance and technology providers
- Email and communication providers
- Appointment or scheduling platforms
- Analytics providers
- Payment processors, where applicable
- Professional, legal, or regulatory advisors
- Government authorities when required by law
We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.
We will not disclose sensitive health information to third parties for advertising or other purposes beyond those permitted by applicable law without the appropriate authorization or legal basis.
Marketing Communications
If you subscribe to communications from Vivaya Health, we may send you newsletters, updates, or other information about our services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Administrative or service-related communications may still be sent when necessary.
International Visitors
If you access our website from outside the country in which Vivaya Health operates, your information may be processed or stored in countries where our service providers or business operations are located.
Where required by applicable law, we will take appropriate steps regarding the transfer and protection of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically.
Where required by applicable law, we will provide additional notice or obtain consent for material changes to our use of personal information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Vivaya Health handles personal information, please contact us:
Email: marketing@vivayahealth.com
Website: www.vivayahealth.com